Client Success Story: Multi-brand Retailer
Client Success Story: Multi-brand Retailer
HFS guides multi-brand retailer through evaluation and selection of IT services provider to drive “Zero Ops” transformation.
Business challenge:
Faced with the complexities of post-merger integration, a major retailer turned to HFS Research to explore how a strategic partnership could enhance operational efficiency and accelerate product development. With multiple service providers in place, the retailer sought HFS’ guidance to consolidate core technology and streamline application development. The engagement demanded skilled consulting across departments—technology, Digital, Finance, and HR—to instill confidence in a five-year financial plan and ensure a seamless transition.
HFS solution:
The HFS Enterprise Research and Advisory team, equipped with real-world experience and deep provider knowledge, led a tailored engagement to develop a “North Star” strategy aligned with the client’s leadership values. By framing the partnership as a strategic business opportunity rather than a technical contract, HFS secured high-level commitment from provider leadership. Our approach enabled contract-based savings and ensured internal and external teams adhered to the North Star principles. HFS delivered timely insights, transferring expertise and tools for the client to maximize the value of the new partnership.
Business impact:
Engaging HFS delivered transformative results:
- 30%+ Reduction in Operating Expenses with an additional 30% potential through a gain-share model.
- Scalable and Efficient Operating Model designed for speed, quality, and growth.
- “Zero Ops” Operating Maxim establishing the Digital Technology group as a core business function.
- Enhanced Internal Capabilities, empowering the client to manage future relationships and leverage sourcing opportunities across the enterprise.
The project received full endorsement from the CEO, affirming HFS’ role in driving strategic, lasting value.
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