Industrializing platform operations, Layer Data delivered a tailored Operational Readiness and Support approach that empowered Malakoff Humanis to sustain its DataGalaxy platform while cutting down management complexity.
Business Challenge
Malakoff Humanis had been using DataGalaxy for several years but needed stronger support to manage scaling complexity. The company’s data mapping initiative was expanding across multiple domains, with connectivity to tools such as ERP, CRM, and a central Data Platform. Management required a partner to:
- Take ownership of existing implementations.
- Support industrialization of governance processes.
- Ensure efficiency while reducing platform management costs.
Comprehensive Solution
Layer Data delivered a structured engagement model focused on operational continuity and optimization:
Service Center Establishment
- Built a dedicated Data Catalog service center staffed with domain and technology experts.
- Took ownership of platform operations to centralize accountability.
Framework & Process Management
- Implemented a management framework with defined processes for project teams.
- Applied an iterative approach driven by client use cases.
Platform Enhancements
- Coordinated directly with the vendor to deploy updates and improve connector integrations.
- Enabled smoother platform use across business applications.
Business Impact
The collaboration between Malakoff Humanis and Layer Data achieved:
Operational Continuity
- Sustained performance of the DataGalaxy platform through structured maintenance.
Cost Efficiency
- Reduced platform management expenses by optimizing processes.
Client-Centric Support
- Established a dedicated service center, ensuring responsiveness and long-term reliability.
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